Exchanges are accepted within 7 days of receipt (excluding final sale items, holiday collections, or sale items). To return an item, please make sure it is unworn, with tags, and has no odors. Don't forget to include the order number. The order must be returned before any exchange can take place. Please note that we don't cover the shipping fee, shipping fee will be added to your cart to send the replacement. No return/exchange for the following:

• Undergarments
• Makeup
• Jewelry
• Shoes
• Any personal wear items due to hygienic concerns
• Animal Products

Also note that any product that will be purchased using the shop credit will no longer be eligible for any returns/exchanges in the future. Please contact us during weekdays as we are closed on weekends. 

Please be advised that we are not responsible for lost, stolen, or damaged packages once they are in the possession of postal carriers. We recommend promptly reporting any issues to the carrier.

Contact customer service for return shipping label. 

Refund policy: We offer exchanges within 7 days of receipt with a 15% restocking fee for refunds to card.

Delivery policy: Orders ship from our warehouse in Wooster, OH, within 1-5 business days. We ship all orders through USPS and provide tracking confirmation via email.

Cancellation policy: Due to the fees involved with credit card processing we cannot cancel an order once it was placed. Please be mindful of your payment type and and coupon codes before placing your order.

Local pickup: Limited to business hours 7am-2pm EST, and currently available exclusively on Fridays. Please let us know through Facebook Messenger so we can best accommodate your pickup.

Contact us: FB Messenger: m.me/108970614892468 Email: service@boujie-co.com